CEU COURSE FORM |
| Course ID: |
BUS.210.1.20 |
| Course Name: |
Discover Your Strengths & The Style of Your Communications – Part 2 |
| Instructor: |
Nyda Bittmann-Neville |
| Course Rating: |
(Out of 5)
|
| CEU Credit: |
.20 |
| Start Date: 4/1/2010 End Date: 4/8/2010 Cut Off Date: 3/23/2010 |
| Class Minimum: 8 Class Maximum: 14 |
| Description: |
This course is part two to Discover Your Strengths and The Style of Your Communications and it will enable you to deepen your communication skills through practice. |
| Purpose: |
This course enables you to reflect on what you learned, and then implemented, with your clients and co-workers, in part one of Discover Your Strengths and the Style of Your Communications. Additionally you will identify where you could have implemented what you learned, and did not, so that you can strengthen these skills.
In part two of Discover Your Strengths and The Style of Your Communications you will identify the communication skills you would like to strengthen. You will practice your specific areas through several role playing situations in “Hot Lightning Rounds” and with your Study Buddy.
Through these practice conditions, students will further develop their abilities for communication style identification and proficiency to incorporate shifting, listening, and questioning skills.
|
| Objectives: |
1. Improve/deepen “style shifting” skills when
speaking with specific styles/situations that the
student finds challenging.
2. Enhance ‘body language skills’ the student would
like to improve.
3. Practice particular listening skills the student
identifies as “needs improvement” for better and
broader connection with a wider range of people.
4. Practice asking open-ended questions to enhance the
student’s communication skills.
|
| Outcomes: |
1.Learners improve/deepen “style-shifting” skill
through practice of specific challenging
styles/situations identified by each student.
2.Learners strengthen communication skills by
practicing self-targeted weak links of your own
and/or also the communication with a challenging
style of others.
3.Learners enhance communication skills through
practice and role play to both recognize/respond
to ‘body language’ of others and to be aware
of ‘body language’ they telegraph from the client’s
point of view.
4. Learners develop better communication skills for a broader connection with a wider range of people through practice of particular listening skills they identify as “needs improvement” prior to class.
5. Learners become better communicators resulting from practice of effective listening and the ability to ask open-ended questions.
|
| Topics: |
1. Communication Styles:
a. Your areas of strength
b. Your areas of weakness
2. Style Shifting:
a. Your ability to style-shift when engaged with
others
b. Your ability to style-shift when others are
angry or upset
3. Specific Help To Style Shift
4. Body Language
a. Practice/improve reading your client’s body
language
b. Practice/improve your body language from the
client’s point of view
5. Your Communication Skills
a. Practice/improve your ability to ask open-
ended questions
b. Practice/improve your listening skills
|
| Class Info: |
Key Learning Point(s)
1.Assess the strengths and limitations of your own
communication style.
2.Practice and role play of self-selected areas for
improvement targeted during “Hot Lightning Rounds”
(supported by the teacher and students) and Study
Buddy work session.
3. Assess the strengths and limitations of your own
communication style.
-Strengths
-Weaknesses
-Opportunities for improvement
-Ability to ask effective questions
-Skillful listening
|
| Class Structure: |
Two 1-hour Teleconference Classes:
Class # 1: 40% Class Leader Presentation – 60% of Student Presentation
Class # 2: 40% Class Leader Presentation – 60% of Student Presentation
|
| Policies: |
See Course Description/Enrollment form or www.sszi.com
Pre-Requisite Course:
1. Discover Your Strengths and the Style of Your
Communications
|
| Course Description/Enrollment PDF
|
